Legal
Support
Get help using Tailblaze.
Contact us
The fastest way to reach us is by email:
We aim to reply within one business day.
Common questions
Membership, billing, or a specific business. Memberships and payments are handled by the pet-care business you joined through Tailblaze. For membership questions, cancellations, or refund requests, contact that business directly. If you need help finding their contact information, email us at bark@allears.tailblaze.dog.
The mobile app. Trouble signing in, uploading photos, receiving notifications, or checking in at a facility? Email support with your device model and iOS or Android version, and a short description of what you were doing when the issue occurred.
Privacy or your data. To review, correct, download, or delete the personal information we hold about you, submit a request through our Data Request form. You can also email privacy@allears.tailblaze.dog.
Safety concerns. For child-safety concerns, contact safety@allears.tailblaze.dog. See our Child Safety Standards Policy for the full policy and reporting process. For an in-person incident at a pet-care facility, contact the business hosting the facility first.